Microsoft Dynamics CRM






Archive for March, 2007



Microsoft CRM can make you stand out above the competition

Posted in Microsoft CRM | March 31st, 2007 | No Comments »

All to often the role of CRM-Customer Relationship Management gets lost. IT becomes more of a customer gaining system. And while that is one of the solution it provides to miss the rest is to short change not only the customer service team but the company in general. The benefits of CRM are mush wider than just aquiring customers, it can providemuch more. CRM has the ability to not only allow the employee to aquire the custoimer but to enjoy a much smoother relationship with the customer and CRM will allow the sales for to addition track inventory, shipment tracking in addition to just the aquisition.

With proper implementation and use CRM will allow the company representatives to utilize an effective exchange of information, both internal and external, to improve operations and pay better attention to customer requirements.

CRM can change your customer service model and make the difference between your company and the competition. When your repesentative have the information the customer needs at their finger tips you are sure to come out on top every time.

Microsoft CRM Software Provider

Help others find this article at:
del.icio.us Digg Furl Reddit Ask BlinkList blogmarks Blogg-Buzz Google Ma.gnolia Netscape ppnow Rojo Shadows Simpy Socializer Spurl StumbleUpon Tailrank Technorati Windows Live Wists Yahoo!

Related Posts

Microsoft CRM Integrates Easily With Linux and UNIX

Posted in Microsoft CRM | March 30th, 2007 | No Comments »

Originally positioned as a small company application, Microsoft (Nasdaq: MSFT) Free 30-Day Trial. Seamlessly Integrate UNIX & Linux systems with Active Directory. Latest News about Microsoft Dynamics CRM is clearly gunning for the enterprise with its latest release, rolled out in December. The company announced Tuesday that it has made additional inroads into that end of the market, citing customer wins including H&R Block, which has deployed 2,000 seats of Microsoft CRM and plans to deploy an additional 4,000 over the next five years; AGFirst Farm Credit Bank, an agricultural lender, which is deploying 1,500 seats; and Quiznos, which has implemented 500 seats.

Microsoft CRM Software Provider

Help others find this article at:
del.icio.us Digg Furl Reddit Ask BlinkList blogmarks Blogg-Buzz Google Ma.gnolia Netscape ppnow Rojo Shadows Simpy Socializer Spurl StumbleUpon Tailrank Technorati Windows Live Wists Yahoo!

Related Posts

Easy Integration makes CRM a win win

Posted in Microsoft CRM | March 29th, 2007 | No Comments »

The ability to integrate software with other software and with work styles has been a problem for small business from the start of computization.

Many time the small business owner is thrilled with the advent of the software that will do just that job that needs to be done, but shortly there after discovers that the ideal software will not communicate with the rest of the business software. Then they either have to take the time to convert the output or find another miracle software.

Microsoft CRM is a software that is wonderful for managing contact and automating the office. But its not a stand alone product as some softwares are. Microsoft CRM will integrate with Microsoft office quickly and easily allowing the automations to over lap into the microsoft suite.

Microsoft Outlook messaging and collaboration client already provides businesses with a reliable tool for communicating with customers, storing customer contact information, and scheduling appointments. Now Outlook can do more. With the Microsoft Sales for Outlook client in Microsoft CRM 3.0, all customer information can be managed from Microsoft Outlook. Sales, lead information, marketing pitchesв€”everything you need to stay connected with customers. And because this information can be available company-wide, all employees have the power to see client histories and respond effectively to questions and requests.

Enable Excel to analyze customer information. Microsoft Office Excel spreadsheet software is a powerful tool that is widely used to analyze critical company data. Compiling important data often means searching through multiple sources. Now, Microsoft Excel works with Microsoft CRM 3.0 to give businesses a new way to understand the impact of changes in sales, pricing, clients, and contacts. Data about sales and other business activities is easily imported to Excel from Microsoft CRM 3.0, making it easy to run scenarios, reports, and graphs for all aspects of a business. And data can be imported into Excel in three ways: As a static table, a dynamic table, or a PivotTable dynamic view. With the latter two methods, Excel automatically updates data as it is changed within Microsoft CRM 3.0.

Enable your employees to customize customer communications using Word and Microsoft Publisher. Use data from Microsoft CRM 3.0 to target customers for marketing and sales campaigns using Microsoft Office Word and Microsoft Office Publisher. It’s easy to select customers for a letter or marketing initiativeв€”and personalized messages take only minutes with Publisher.

Microsoft CRM Software Provider

Help others find this article at:
del.icio.us Digg Furl Reddit Ask BlinkList blogmarks Blogg-Buzz Google Ma.gnolia Netscape ppnow Rojo Shadows Simpy Socializer Spurl StumbleUpon Tailrank Technorati Windows Live Wists Yahoo!

Related Posts

Microsoft CRM and Automation

Posted in Microsoft CRM | March 27th, 2007 | No Comments »

The words Microsoft CRM and automation are synonymous with one another.

In the small to medium business there are days when you just simply need one more set of hands. That is where CRM software comes in. When it is nto possible to hire that extra person, employ the tools microsoft gives you with CRM. Tasks such as direct e-mails, communication management and the management of a variety of sales processes can be automated with CRM Software. Such processes include account and contact management, qualification of leads and opportunity management and the maintenance of a database of customer and account information. This is available to sales personnel online or offline either in the office, at the customer premises or in transit through portable communications devices such as PDAs, palms, computers, mobile phones and laptops.

Automation with CRM can analyze factors such as the proportion of time spent by a sales force between administrative task and direct sales-related work and hence the effectiveness of the sales force and any remedial actions required to improve this. The performance of individual employees against targets is also analyzed and reports prepared. In this way not only is efficiency measured, but resources can be deployed to their greatest effectiveness with an overall reduction in costs and improvement in customer service.

Microsoft CRM software Provider

Help others find this article at:
del.icio.us Digg Furl Reddit Ask BlinkList blogmarks Blogg-Buzz Google Ma.gnolia Netscape ppnow Rojo Shadows Simpy Socializer Spurl StumbleUpon Tailrank Technorati Windows Live Wists Yahoo!

Related Posts

CRM Software Purchasing Tips

Posted in Microsoft CRM | March 26th, 2007 | No Comments »

Buying CRM software is a task that should not be taken lightly. There are many different options available and it’s easy to become overwhelmed if you try to make a decision without considering all of the information available. One of the first questions you need to ask yourself is, what is my budget for the software? There are many custom solutions available to fit your particular budget, so having this number in mind from the beginning can help you make the best choice. You also need to consider what kind of capabilities you need. Some small companies might be able to get away with a bare bones system, while larger companies need the functionality that comes with a system that has many modules. Think about what you need to accomplish with your CRM software so that you can compare products side by side and make the best decision for your company.

Microsoft CRM Software Provider

Help others find this article at:
del.icio.us Digg Furl Reddit Ask BlinkList blogmarks Blogg-Buzz Google Ma.gnolia Netscape ppnow Rojo Shadows Simpy Socializer Spurl StumbleUpon Tailrank Technorati Windows Live Wists Yahoo!

Related Posts

Why Does CRM Software Matter?

Posted in Microsoft CRM | March 24th, 2007 | No Comments »

If you think CRM software doesn’t matter in today’s workforce, you’re missing out on dozens of opportunities to improve your business and get better results. If your business is like most, there are some tasks that fall through the cracks or don’t get done properly due to a lack of organization or not enough time to properly manage projects. If you’re letting this happen, you are risking the loss of customers or a decrease in customer satisfaction. If you use CRM software, you have all of your information in one place and can manage customers, schedules, sales tasks, and other data simultaneously for better management and organization. If you’d like to gain an edge over your competitors and improve your client retention numbers, CRM software is worth serious consideration.

Microsoft CRM Software Provider

Help others find this article at:
del.icio.us Digg Furl Reddit Ask BlinkList blogmarks Blogg-Buzz Google Ma.gnolia Netscape ppnow Rojo Shadows Simpy Socializer Spurl StumbleUpon Tailrank Technorati Windows Live Wists Yahoo!

Related Posts

CRM Software Helps Meet Customer Expectations

Posted in Microsoft CRM | March 22nd, 2007 | No Comments »

When you purchase a CRM system, you’re not just helping your business grow. You’re also helping to meet customer expectations more consistently. With all of the benefits of CRM, you can start changing the way your business does things so that the needs of your customers are met quickly and completely. For example, instead of missing sales appointments and other meetings, you’ll be able to enter appointment information into your CRM system so that your salesforce doesn’t forget appointments. This will reflect more positively on your company and help you to increase your client retention numbers. You can also enter other client information into your CRM system so that you can track and manage information more successfully. Instead of being disorganized and losing money due to missed appointments and lost information, you can improve your business with an investment in CRM.

Microsoft CRM Software Provider

Help others find this article at:
del.icio.us Digg Furl Reddit Ask BlinkList blogmarks Blogg-Buzz Google Ma.gnolia Netscape ppnow Rojo Shadows Simpy Socializer Spurl StumbleUpon Tailrank Technorati Windows Live Wists Yahoo!

Related Posts

CRM Software Benefits

Posted in Microsoft CRM | March 21st, 2007 | No Comments »

Making the decision to buy CRM software is one that should not be taken lightly. However, if you look at the benefits of CRM software, you’ll begin to understand why you should seriously consider making a purchase. There is a long list of benefits attached to CRM software; if your company can take advantage of these to become more profitable, this software might be a smart purchase.

Increase your customer retention because all of your information is organized and available in one place.

Web-based CRM applications are available anywhere there is an Internet connection; you can access your information when you’re away on business or on vacation for the week.

Forecast outcomes so that you can allocate resources effectively.

Keep employees on the right track by tracking appointments and customer metrics.

Store a record of all customer communications in one central location.

How can CRM software benefit your business?

Microsoft CRM Software Provider

Help others find this article at:
del.icio.us Digg Furl Reddit Ask BlinkList blogmarks Blogg-Buzz Google Ma.gnolia Netscape ppnow Rojo Shadows Simpy Socializer Spurl StumbleUpon Tailrank Technorati Windows Live Wists Yahoo!

Related Posts

CRM Issues for Customer Service - Feature 6b

Posted in Microsoft CRM | March 13th, 2007 | No Comments »

Continuing with CRM Issues you should be exploring with Customer Service:

Warranty Management

How will warranties be tracked to customers and recorded ? How will several equipment and warranty information be tracked to one customer and how will that be displayed and managed by the CRM solution ? What happens about notification of expiry of a warranty ?

Knowledge Base access for Customer Service

A knowledge base for your customer service staff and other users can enhance your customer service operations. If a customer calls in with an issue, the customer service staff can search to see if a resolution has already been found for an issue with a prior customer. Can the CRM solution perform an automatic search of known customer issues to see if their is a match for the existing one? This leads on to whether users can actually input a new issue and resolution for future customer service users to access and have searched and how will these resolutions be vetted before being submitted and approved for use ?

Microsoft CRM Software Provider

Help others find this article at:
del.icio.us Digg Furl Reddit Ask BlinkList blogmarks Blogg-Buzz Google Ma.gnolia Netscape ppnow Rojo Shadows Simpy Socializer Spurl StumbleUpon Tailrank Technorati Windows Live Wists Yahoo!

Related Posts

CRM Issues for Customer Service - Feature 6a

Posted in Microsoft CRM | March 12th, 2007 | No Comments »

CRM software can improve customer service and help you retain business and clients while at the same time reduce the cost of customer retention. Customer service and retention is important if you believe that the cost of replacing a new customer is as high as 10 times the cost of generating a new one.

Either way, customer service is very important unless you are a monopoly and that is simply not applicable for the vast majority of businesses in todays world.

Here are some of the questions and issues you should be taking up with any potential CRM solution provider:

Call Screening for Customer Service Calls

Taking the initial phone call and creating a service ticket with initial notes is when the call is classified and given a priority rating - how will the CRM software handle this ? How will the service desk operative taking the call be able to route the call to the appropriate staff or department that can deal with the issue?

Categorizing Calls

How will the CRM software categorize the calls ? What options are available ? the reason this is relevant is that business intelligence can be gathered from trends in customer service contact for instance, if there are a relatively large number of calls asking for instructions on “how to” perform an operation with a product, perhaps you need to revise the user manual.

Queue Management

How will the CRM software monitor queues and can it rank in accordance with your Service Level Agreements (SLA’s) ? What about differing SLA’s for different customers bands dependant upon price eg Premium, Standard, Basic and so on - how will the CRM software be able to cope with that and subsequent changes ?

SLA’s often include a penalty against you if you do not meet the service standard so it is vital that your people know when that is about to happen in good time - can the CRM solution escalate a ticket if an SLA is about to be broken ?

Microsoft CRM Software Provider

Help others find this article at:
del.icio.us Digg Furl Reddit Ask BlinkList blogmarks Blogg-Buzz Google Ma.gnolia Netscape ppnow Rojo Shadows Simpy Socializer Spurl StumbleUpon Tailrank Technorati Windows Live Wists Yahoo!

Related Posts