CRM software solutions

Myths Dispelled

With the surging interest in Microsoft CRM software, misconceptions also grow. Therefore, it is important to clarify what Microsoft CRM truly represents. For that reason, we created this section to provide our customers with firsthand knowledge on Microsoft CRM.

** We recommend that you consult with a Microsoft Approved CRM service provider. Those with technical and business credentials can render support to you in detail. At CyberQuest, you will talk to a Certified CRM Analyst right from the start. Our Microsoft certified CRM Analysts have the knowledge to identify your issues, and create the right solution for your company.

Is Microsoft CRM expensive?

We hear this question quite often. You�ll be surprised to learn that a Microsoft CRM license cost is actually half the cost of some other third party vendors in the market.

Is Microsoft CRM solution for only large enterprises?

It can start from a minimum of 3 users or more to 300 or more users.

I heard from a sales rep of one of the competition's CRM, that you also need to buy Microsoft Exchange (email software) and SQL (database) in addition to having a network server. Is it true?

Generally speaking, a small business with less than 75 users would likely have purchased Windows Small Business Server alerady, and since it bundles with Exchange email server and SQL database, there is no need to purchase any additional software. 

Conversely, midsize to enterprise businesses with more than 75 users are likely already running the Exchange server and SQL database. From our experience, almost all midsize to large companies already have those required components installed to run Microsoft CRM.

Unlike other CRM software, Microsoft CRM is not a plug-n-play system, is it?

That is correct. If you are a true believer of plug-n-play CRM system, we wish you the best of luck. We have learned from our experience that a plug-n-play system can 'never' take your business to the next level, or manage your workforce automation according to your objectives. In a nutshell, you get what you pay for.

Microsoft CRM is serious software for a serious business. Each business has unique needs, and their own unique way of doing business. With a little tweaking, Microsoft Dynamics CRM has the power and capability to work the way you do your business.

Do you require a proper network setup to operate Microsoft CRM?

We'd love to address this question by directing your attention to the word �proper.�. Anyone who has given serious thought to their business, understands that having a proper network environment means you are taking your business seriously. After all, they are your tools. That means you need to take a serious approach to your network and IT infrastructure.

There are many CRM applications  on the market that do not require a network server, nor do they need Exchange and SQL. Comparing Microsoft Dynamics CRM wiwith these other third party CRM applications, is like making a comparison between putting up a tent rather than a house. The tent is really easy to setup, and requires no effort compared to building a house. However, a tent is a temporary solution, and will not be able to weather a storm nor will it be reliable for an extended period of time. Likewise, having a Microsoft CRM is like having a house. It has a solid foundation to build on, practical features and room for your company to grow.

The analogy above holds true for considering the environment for CRM software. Current research and the latest market demands tell us that Microsoft CRM is a far more desirable approach in the long run compared to other third party CRMs compared. You will benefit from the solid CRM with proper tools to maximize your business productivity.

Can you explain what a proper network setup is and the benefit therein?

We encounter this scenario rather frequently during the course of our business. Take a scenario, very few small businesses start out with a workforce with more than 20 employees. They begin by setting up a few computers, connect them in a workgroup environment, and boom you are in business.

If you are visiting our site, you are likely at a juncture in your business. All businesses go through this at some point in time. If your business has been in a growth mode, and you feel that you need a system that can manage your workforce in a more structured environment, or perhaps you feel like your current setup is coming up short. Either way, it means you are not happy with your current setup.

A proper network system means you have a Windows Server operating system, and all workstations (user terminals) operated in a secure environment, called 'DOMAINS'. A proper network has a strong backbone with the capability to backup your data, provide security, and run email server applications seamlessly.
Whatever scenario fits your business, you need to explore, and find a robust system that can run your business system effectively and efficiently. A proper network setup and the proper CRM environment go hand-in-hand. Having one without the other is not a viable solution from the technical perspective.

What exactly is Microsoft Exchange Server and SQL database anyway?

Microsoft Exchange Server in simple terms:

Microsoft would not recommend components like Exchange or SQL without a reason. Once implemented into the company network, Microsoft Exchange Server will quickly take over managing all your email system within the company. You will no longer need to depend on an unfamiliar hosting company to manage your emails. There will be zero downtime, and you can manage emails with ease including instant account creation,. Modification of security control for hundreds of different types of, and bringing SPAM management under control is a breeze. In other words, you will retain complete control over your company�s email system, all from the comfort of your office.

Please click here to receive more info on Microsoft email functionality.

Microsoft SQL database explained in simple terms:

SQL database is currently the most popular database system in use. Its capacity for handling data entries and records is virtually unlimited. When the data entries are made through your Microsoft Dynamics CRM, those records are actually passed onto SQL database where they are stored permanently. That is why Microsoft CRM requires SQL database as its part of the whole system.