CRM software solutions

Platform

Microsoft CRM is built on a .NET platform. Both standard and professional versions run on a Windows Server platform. Microsoft CRM provides its user the ability to track and store incoming and outgoing emails. However, to utilize the email functionality you will need to have an Exchange Server in place. Microsoft CRM backend database can be either SQL 2000 or SQL 2005.

Operating Systems Supported

Microsoft recommends the Windows XP platform for all client installations with Microsoft Outlook. You can also have your CRM application synchronize from a remote location or a laptop.

Domain Setup

If your authenticated user count is less than 75, you can take advantage og Microsoft CRM Standard Version. Pease note you will require a Small Business Server (Platinum) Edition. You cannot have a Trust Relationship with other domains, and your Small Business Server must be the Domain Controller. You may already be aware that Small business Server (Premium) Edition, comes loaded with Exchange and SQL 2005.

Windows 2003 Setup

If you have a Windows 2003 Server than you will need Microsoft CRM Professional Edition along with SQL and Microsoft Exchange. In this situation you can have a 'trust relationship' with other domains.

Integration

Since Microsoft CRM is built on a .NET platform the integrations with other ODBC compliant databases is now possible. With the help of custom connectors, we may be able to offer integration options for you. For example, you may have Accounting Applications, or Order Entry Systems you would like to integrate. Of course there are others.

As part of the Dynamics Suite Microsoft CRM provides integration with Great Plains Accounting Application.

Sharepoint Integration

Microsoft CRM also integrates very tightly with Sharepoint Services and Share Point Server. If you currently use Sharepoint or you are in the process of implementing a Sharepoint application, then we will be able to offer robust capability and solutions for your company.